1. Introduction

RB Electric (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy and Terms of Service explain how we collect, use, protect, and share customer information, including information collected through our website, phone calls, and text message communications.

By using our website or opting into our communications, you agree to the terms described below.

2. Information We Collect

We may collect the following types of information from customers:

  • Personal information such as name, phone number, email address, and service address
  • Communication preferences and opt-in/opt-out status
  • Information provided through website forms, phone calls, text messages, or emails
  • Service-related details such as appointment requests and job information

3. How We Use Customer Information

Customer information is used for the following purposes:

  • Scheduling and confirming service appointments
  • Sending appointment reminders and service updates
  • Providing customer support and responding to inquiries
  • Sending informational or marketing messages (only if you have opted in)
  • Improving our services and customer experience

4. Sharing of Information

RB Electric does not sell, rent, or trade customer information.

Mobile opt-in data will not be shared or sold with third parties for their marketing purposes.

We may only share customer information when necessary to:

  • Comply with legal obligations
  • Protect our rights or property
  • Operate our services with trusted service providers who are contractually required to protect your data

5. Data Protection & Security

We take reasonable administrative, technical, and physical measures to protect customer data from unauthorized access, disclosure, alteration, or destruction. Access to personal information is limited to authorized personnel only.

6. Text Messaging Terms of Service

By opting into text message communications from RB Electric, you agree to the following terms:

Company Name: RB Electric

Types of Messages:
Customers may receive messages including, but not limited to:

  • Appointment reminders
  • Service confirmations or updates
  • Informational messages
  • Promotional or marketing messages (if opted in)

Message Frequency:
Message frequency may vary based on services requested and communication needs. Typical frequency may include up to 2 messages per appointment and no more than 3 messages per month unless otherwise requested.

Message & Data Rates:
Message and data rates may apply depending on your mobile carrier and plan.

Customer Support:
For help, contact us at:
📞 Phone: (563) 580-2531
📧 Email: info@rb-elec.com

7. Opt-Out & Communication Preferences

You may opt out of receiving communications at any time.

  • To stop receiving text messages, text STOP
  • You will no longer receive messages after opting out
  • You may also contact us directly to update or change your communication preferences

8. Changes to This Policy

RB Electric reserves the right to update this Privacy Policy and Terms of Service at any time. Updates will be posted on our website with the revised effective date.

9. Contact Information

If you have questions or concerns about this policy or how your information is handled, please contact us:

RB Electric
📞 Phone: (563) 580-2531
📧 Email: info@rb-elec.com